We recommend you read our Returns Policy prior to making a purchase from our website, so that you are familiar with our policy on refunds, returns and your legal rights and remedies.
We also recommend you immediately inspect any goods that are delivered to you immediately upon receipt to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. And shall notify us within 24 hours for any discrepancies or damage starting from the date you received the item.
If you have any questions about this policy, please contact our Customer Service Team.
This Returns Policy only applies where you make a purchase online from our website.
What is the return process?
Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- Your product does not match the website specifications or description.
- You received the wrong item in your package.
- You received missing items in your package.
- You received breakage of wines upon arrival.
- You received undrinkable wine* (*subjected to evaluation within seven (7) days starting from the day we received your returned items)
And the general requirements for returns are as follows:
- Return reason has to be valid and returns acceptance conditions met based on the return reasons mentioned above.
- You have proof of purchase (order invoice number and receipt).
- All wines returned should not be less than half bottle subjected to evaluation within seven (7) days starting from the day we received your returned items.
Under what conditions is/are the product non-returnable:
- Undrinkable or spoilage wine due to misuse or inappropriate handling and storage of the products upon receipt.
- Change of mind upon receipt.
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and contact our customer service team using the Contact Us Form here.
- Our customer service agent will verify the return reason and arrange a free return pick-up for you.
- Our courier company will pick up the package at the time specified by you.
- We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
If your return is valid, we will process your replacement, based on what you have indicated to our Customer Service Team. If it’s valid, our customer service agent will verify the return reason and arrange a free return pick-up for you.
If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
We reserve the right to reject any return, exchange deemed unfit or unreasonable.
Does vsellwine cover the cost for shipment return?
Yes. Returning an item with Wine Connection is free of charge. Please contact our Customer Service Team using the Contact Us Form here.
We’ll contact you to arrange for the best way to refund your money
How long does the refund process?
Your returned items, together with your return slip, are usually received and accepted at our warehouse within 1-3 working days after the courier company picks up the package from you.
A refund would be issued shortly after we receive your items from the courier company, according to the preferred refund method indicated on your return slip.
Credit Card: up to fourteen (14) working days, subjected to processing duration of your local bank.